Have a Complaint re SERC?

WHAT SHOULD I DO IF I HAVE A COMPLAINT REGARDING SERC?

SERC is committed to ensuring complaints regarding the services you receive are addressed promptly and respectfully. If you have a complaint about the service you have received and you do not wish to raise your complaint with the staff person you have been working with, or you feel this person has not dealt with your complaint to your satisfaction, you can speak to or write the Director of Programs about your complaint. 

To contact the Director of Programs call (204) 982-7800 or email info@serc.mb.ca


WHAT WILL HAPPEN WITH MY COMPLAINT?

When your complaint is received, the director will gather information from you and the staff member. A meeting may be arranged with you by telephone or in person to discuss your complaint. If you wish you can invite a support person to the meeting if you feel this would assist you in bringing your complaint forward. Although it would be your responsibility to talk about your complaint at the meeting, your supporter could be helpful in prompting you on the issues you wish to raise at the meeting. A decision will be made about your complaint by the Director of Programs. You will receive a letter about the decision made.

 

WHAT IF I DISAGREE WITH THE DECISION?

You may appeal the decision by contacting the Executive Director of SERC. The Executive Director will review all the information gathered and may interview both you and the staff involved. The Executive Director will then make a determination on the appropriateness of the decision made in dealing with your complaint.

To contact the Executive Director call (204) 982-7800 or email info@serc.mb.ca

 

IS THIS THE FINAL APPEAL?

If you feel that the results of the above investigations have not resolved your complaint, then you can make a direct appeal in writing to the Board of Directors. 

 Written complaints can be directed to:

Chair, Board of Directors
SERC MB
200-226 Osborne St. North
Winnipeg Manitoba
R3C 1V4 Canada

Or by email: info@serc.mb.ca