SERC is committed to responding to complaints promptly and respectfully. If you have a complaint about a service you have received, you can bring the matter to our Co-Executive Directors.
To contact the Co-Executive Directors, call (204) 982-7800 or contact us here.
What will happen with my complaint?
When your complaint is received, the Directors will gather information from you and the staff member(s) involved, if any. A telephone or in-person meeting may be arranged to discuss your complaint; if you wish you can invite a personal support person to the meeting. A decision regarding your complaint will be made by the Co-Executive Directors, and you will be notified about the decision through e-mail and/or letter mail.
What if I disagree with the decision?
You may appeal the decision by contacting the Board of Directors.
Written complaints can be directed to:
Chair, Board of Directors
SERC MB
167 Sherbrook Street
Winnipeg Manitoba
R3C 2B7 Canada
Or by email.
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Please call us at (204) 982-7800 or email info@serc.mb.ca.